Pen Refills

All orders are shipped from our headquarters in Downingtown, Pennsylvania, USA.

Shipping rates are calculated at checkout based on the weight and destination of your order.

International Orders(Outside the USA)

Orders shipped internationally are not sent on a duties-paid basis(DDU). This means your order will likely be subject to import VAT, customs duties, and carrier handling fees upon arrival.

These charges are determined by your local customs authority and the shipping carrier, and are the responsibility of the customer.

We do not collect or control these fees and cannot predict the exact amount.

Please note that courier services(such as DHL, FedEx, or local postal services) may also apply additional clearance or handling fees.

For UK customers: Orders over £135 will typically incur import VAT, customs duties, and a courier handling fee before delivery.

Returns & Exchanges

We want you to be 100% satisfied with your Ugmonk purchase. Items may be returned or exchanged within 30 days of delivery.Items returned used or not in original condition may be subject to a 15% restocking fee