Mailing address

Ugmonk
Attn: Returns/Exchanges
213 Creeks Bend Dr.
Downingtown, PA 19335
USA

How can we help you?

About Ugmonk


What is Ugmonk?

We are a brand focused on creating quality, well-designed products that we wanted ourselves. Read our origin story here.

How do you pronounce Ugmonk?

One word: “ugg-munk”

Where did the name come from?

While the actual origin of the word remains a secret, we chose the name because it was simple enough to remember and weird enough to stand out. When we chose the name “Ugmonk” it had no connotations or associations which allowed us to define it to what it is today.

Where are you located?

We are located in Downingtown, Pennsylvania, USA (near Philadelphia)

Orders


What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.

Do you sell Gift Cards?

Yes, we certainly do. You can purchase Ugmonk Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or expiration dates.

Shipping


Where do you ship to?

We ship to almost every country in the world and have customers in over 70 countries. (The only countries we don't currently ship to are: Albania, Algeria, Bosnia and Herzegovina, Colombia, India, Indonesia, Kosovo, Malaysia, Mexico, Morocco, Pakistan, Slovenia, Tunisia, Vietnam)

What does shipping cost?

We offer Free Shipping on orders over $99 (USA only). Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the USA):

Standard Shipping (USPS First Class and Priority): 5-10 business days
Express Shipping (USPS Express Mail): 2-3 business days


International Shipping (varies per country):

First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)

Will I be charged additional customs fees or import taxes if I live outside the USA?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate. International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way. If you have any questions about your order, email info@ugmonk.com.

Returns & Exchanges


What is your return policy?

We want you to be 100% satisfied with your Ugmonk purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

*Final Stock and Warehouse Sale items are not eligible for returns. If you need to exchange for a different size, we will do our best to accommodate if we have other sizes in stock.

How to I return or exchange an item?

To return or exchange an item please follow the steps below:

1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to:

Ugmonk
Attn: Returns/Exchanges
213 Creeks Bend Dr.
Downingtown, PA 19335

Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.

Product


How does your clothing fit?

Please refer our Size & Fit page for details about each of our products.

Where are your products made?

The majority of our products are made in the USA with small manufacturers and craftsmen. Check the individual product descriptions for more information about where each one is made.

Do you manufacture in-house?

While we do all of our design in-house, we don’t do our own manufacturing. We partner with expert manufacturers and craftsmen for each of our products.

What type of printing process is used on your clothing?

Our tees are screen printed with high quality water-based inks which leave an extremely soft print on the garment. After the first wash, the print is almost invisible to the touch.

Can you notify me when a product is back in stock?

Yes. If a product is out of stock, simple click the “Notify me when Available” link on the specific product page and enter your email address. You can also subscribe to the Ugmonk Newsletter, follow me on Twitter.

My leather mousepad is warping, what should I do?

Since leather is a natural material, it can tend to warp a little bit. To get the mousepad to lay flat, simply work the leather with your hands bending it the opposite direction that it is curling. The more it is handled the more pliable it becomes.

How can I prevent my leather mousepad from slipping on my desk?

If your desk is made from a slippery material like glass, your mousepad may move around a little bit. To prevent this, you can adhere a small piece of double-sided tape or purchase small rubber feet like these.

What is "garment dying"?

Garment dyeing is the process of dyeing fully-sewn garments rather constructing the garment from pre-dyed fabric. It allows us to achieve a softer, broken-in feel and ensure very little shrinkage since the garments are pre-washed and dried.

Miscellaneous


Do you sell wholesale?

We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that Ugmonk is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.

I love the design of your website. Where did you get your template?

We designed our site from scratch and spent hundreds of hours (and cups of coffee) building it. It runs entirely on Shopify

We put a lot of thought and time into creating a unique experience to communicate what our brand is all about. Please do not copy or use any parts of our site as your own.

Can I hire you to do custom design or development work for my company?

Sorry, we don’t do any outside design work. Ugmonk keeps us so busy that we don’t have time to take on any other projects.

Still have other questions?

For additional information about Ugmonk please use the contact form or email info@ugmonk.com.